Manage any message from any customer as a team

What if you could manage all your email, facebook, contact us page messages and forms in a great Shared Inbox as a team? Wouldn't that make your business so much more productive?

A Shared Team Inbox lets your team view, reply and manage any message, from anywhere as a team.

Just connect your Inbox to any email address, facebook or twitter account or to the contact form on your website.

What email addresses?

It's not just for email

For sales, for operations, for customer support or use an Inbox for projects.

Use an Inbox for customers, for support, for HR or Accounts, or use for Projects by adding a custom form to your Inbox

How it works

Messages from info@, Help@, Facebook or Twitter, your website and shared forms, flow into your Inbox where they can be seen by the entire team

When a message or form is delivered to your Inbox we will notify you and your team.

Once a team member takes a message, or you assign it to them, it's theirs. You don't need to worry about someone accidentally responding to the same message.

Your team can reply by email, Facebook or Twitter direct to your customer.

Add due dates, notes and action items for your team or reply to your contacts. You can even add custom fields and share to your website or externally.

Need something more than a subject and a message field? Add custom fields to your Inbox or share complete forms with your team, customers or contractors

more on forms

Use our great Inbox with our CRM to manage any customer issue, documents, meetings. All your customer information in one place so your team can be much more productive.

more on CRM

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Built-in CRM for managing your contacts

Multiple Inboxes

Create unlimited Inboxes


Create and add tags to any conversation for easy filtering

Assign to

Assign to a team member and track completion


Watch any individual conversation and get notifications when updates are added


Follow any Inbox/channel and get notifications on any new messages/replies added


Create custom folders and move conversations between the folders.


Mark any conversation as closed/completed and move to the archive folder

Time Spent

Track the time spent on any conversation or message

Drag and Drop

Drag and drop files and attachments to any conversation

Rich Content

Create and send rich content messages with full formatting and links


Get insights into most frequent tags,customers and products.

Auto add contacts

Automatically add contacts who send you messages or forms, to your contact manager.

Contact us

Link your Inbox to the Contact us page on your website

Custom Forms

Create custom forms to extend your Inbox and share with your customers or team


Create task or action items for any conversation and assign to a team member for action

Notes and Comments

Add notes or comments for other team members

Canned Replies

Create and use canned (stock) replies to any conversation

Auto Responses

Send automatic response/reply to an incoming message


Make any Inbox shared or private


Bookmark any conversation to your bookmarks list for easy access

What did I miss

See any items you have missed since your last access

My tasks

View any/all tasks assigned to you

Pin to top

Pin a valuable conversation to the top of the list

Move to ...

Move a conversation, replies, notes and documents to another folder or Inbox

Add due date

Add a date for completion to any conversation

Add to calendar

Add any conversation to your team calendar

Inbox in Contact Manager

Send from contact manager to one contact, groups or all

Photo Viewer

View jpeg,png and other photos as thumbnails and full size

Embed Video

Link to and embed videos from youtube, vimeo etc

Audio Player

Play attached audio files in audio player without downloading

Full text search

Search for anything in the title and body of any conversation

Filter conversations

Filter by creator,contact, date and assigned to


Append a standard footnote to the bottom of each outgoing message

Custom Signatures

Create individual signatures and append to each message

Shared Files

Quick access to all attachments in a channel

Captcha Security

Enable captcha on all shared forms or Inbox.

Single Sign on

Single sign on for Google, Twitter, Office 365 and Microsoft Live

Share to Portal

Share a channel or any form to a customer portal


Bring a team member into a conversation


Add a private reminder to any message

Send to Trello

Send a conversation or a response including attachments to a Trello board


Block a contact or mark a contact as Spam

Facebook Messenger

Send & Receive messages from your Facebook page

Auto Expire

We can automatically delete a conversation and documents after a set date