Add a Helpdesk to any Inbox
Apptimi Helpdesk can be added to any Inbox so that you and your team can track, assign and manage any customer issue or request.
Simple and easy to navigate so you and your team can see what's pending, what's being responded to , and importantly, what has not been answered.
Assign to a team
You can assign any issue or request to a team member for resolution and then track it's progress at any time, or a team member can "grab" a ticket and assign it to themselves
You can check at any time what requests are assigned to you or to a team member.
Collaborate as a team
Add notes or comments to any message to help your team members solve problems or provide feedback to a team member on customer issues.
Add Action Items to any message for your team to take action on and easily track their completion.
Reply or add by Email
Your team can respond to any Helpdesk isssue right from their email - No need to log into Apptimi. Just open your favourite email client and reply to the Helpdesk notification.
Your reply is added to the Helpdesk issue as a response and automatically sent to the customer also.
Packed with features that you will use everyday
Just choose the options that suit you need and start sharing
|Feature||Included||How this works|
|Internal Only Channels||Create channels that only your team can access internally.|
|Extranet Access||Collaborate and interact with your contacts externally as an extranet by enabling external access|
|Unlimited Contacts or Customers||Add a many contacts/customers as you need|
|Shared channels||You can create shared channels so that all members of your team can access|
|Private channels||Create Private channels to secure your conversations and documents. Use the invite tool to add team members or external contacts.|
|Bundle/Group your channels||Bundle channels together - Add your Customer Support, Faq's, Shared Email Inbox into a Sales Bundle or your HR Helpdesk, New Joiner FAQ into a HR Bundle.|
|Reply from Email||Add to any conversation by replying from email or click to access online|
|Disable Responses||You can create read-only channels - Great for Company announcements, FAQ (frequently asked questions) or Company Policy Spaces. When a Meeting Space is set to Read-only, your team members and Customer can not respond or reply to any conversation.|
|Limit Access to Posts||Set channels to limit access to posts so that users can only view posts they have created. This is the default for all Customer Services channels.|
|No Username/Password Required||Your external contact does not require a username/password. Apptimi automatically authenticates the user.|
|Attach Documents/Photos||Any documents or photos, screen grabs can be added to the conversation by your team or external contacts. Up to 6 documents or photos can be uploaded for each post.|
|Add Tags/Categories||Supports unlimited tags or categories. Tags are useful for adding categories and searching Meeting Spaces.|
|Add Notes/action items to any Post||You can add private notes/comments to any conversation or add an action item that needs to be completed. Great for project management.|
|View your tasks||Easily track and view any items that are assigned to you from any Meeting Space.|
|Add to Favourites||Easily keep track of your favourite posts and responses|
|Follow Channels or Conversations||Follow any channel to get updates and notification, or select individual conversations to follow.|
|Pin any conversation||Pin any conversation so that you can easily find it again.|
|Link to your Contact Us page||Insert a Contact us form in your website and have it connect to your Inbox or Helpdesk. It will automatically add any new contact to your contact manager and create a new conversation or topic in your Inbox (or helpdesk).|
|Secure channels||Encrypt your Conversations and Documents with a Secure Key and Password. We use AES265 encryption to ensure that only your team or customers can view the channel.|