Give your customers the love they deserve

89% of customers stop doing business with a company as a result of poor customer care!

Takes a long time to get a new customer, only seconds to lose one. Isn't it about time you started taking more care of your customer questions?

Just connect your customer care Inbox to your sales and support emails or your facebook and twitter accounts and let your team manage and respond to your customer messages as a team.

It's customer care made for small business.

Not Just Email

Customers are changing and need to contact you using other channels. Our Inbox supports email, facebook and twitter direct messages straight to your team.

All your customer needs to do is send an email, or create a new facebook or twitter conversation and your team is instantly notified.

Helpdesk built in

Use our helpdesk option to assign messages to other team members. Now you can track and manage all your customer questions and your team can reply, share , add notes and lots more. When you're finished you mark it as complete but we keep it archived just in case you need to get it back.

Reply as a team

Add notes or comments to any message to help your team members solve problems or provide feedback to a team member on customer issues.

Add Action Items to any message for your team to take action on and easily track their completion.

Reply or add by Email

Your team can respond to any Inbox message via email - No need to log into Apptimi. Just open your favourite email client and reply to the task notification.

Analytics built in

Quickly identify your most frequent questions, contacts and activity. Our analytics can help you picture who's keeping you busy, when and how.

View your contacts, tags, time of day, team utilization and lots more.

Link to your Contact Page

Link your contact page direct to your Inbox

With our Team Inbox you can link your web site Contact Us page directly to your Inbox. We will add any new contact request into your Inbox, notify your team and add the contact to your contact manager.

Contact us
Great answers are just one click away

CRM

Built-in CRM for managing your contacts

Multiple Inboxes

Create unlimited Inboxes

Tags

Create and add tags to any conversation for easy filtering

Assign to

Assign to a team member and track completion

Watch

Watch any individual conversation and get notifications when updates are added

Follow

Follow any Inbox/channel and get notifications on any new messages/replies added

Folders

Create custom folders and move conversations between the folders.

Close/Complete

Mark any conversation as closed/completed and move to the archive folder

Time Spent

Track the time spent on any conversation or message

Drag and Drop

Drag and drop files and attachments to any conversation

Rich Content

Create and send rich content messages with full formatting and links

Analytics

Get insights into most frequent tags,customers and products.

Auto add contacts

Automatically add contacts who send you messages or forms, to your contact manager.

Contact us

Link your Inbox to the Contact us page on your website

Custom Forms

Create custom forms to extend your Inbox and share with your customers or team

Tasks

Create task or action items for any conversation and assign to a team member for action

Notes and Comments

Add notes or comments for other team members

Canned Replies

Create and use canned (stock) replies to any conversation

Auto Responses

Send automatic response/reply to an incoming message

Private/Shared

Make any Inbox shared or private

Bookmarks

Bookmark any conversation to your bookmarks list for easy access

What did I miss

See any items you have missed since your last access

My tasks

View any/all tasks assigned to you

Pin to top

Pin a valuable conversation to the top of the list

Move to ...

Move a conversation, replies, notes and documents to another folder or Inbox

Add due date

Add a date for completion to any conversation

Add to calendar

Add any conversation to your team calendar

Inbox in Contact Manager

Send from contact manager to one contact, groups or all

Guest Access

Allow customers/contractors to access channels as guests

Photo Viewer

View jpeg,png and other photos as thumbnails and full size

Embed Video

Link to and embed videos from youtube, vimeo etc

Audio Player

Play attached audio files in audio player without downloading

Full text search

Search for anything in the title and body of any conversation

Filter conversations

Filter by creator,contact, date and assigned to

Own posts only

Restrict team or customers to viewing their conversations/posts only

Footnotes

Append a standard footnote to the bottom of each outgoing message

Custom Signatures

Create individual signatures and append to each message

Shared Files

Quick access to all attachments in a channel

Encrypt Channels

Encrypt all messages and attachments in a channel with a custom key

Captcha Security

Enable captcha on all shared forms or Inbox.

Single Sign on

Single sign on for Google, Twitter, Office 365 and Microsoft Live

Share to Portal

Share a channel or any form to a customer portal

Mention

Bring a team member into a conversation

Reminders

Add a private reminder to any message

Send to Trello

Send a conversation or a response including attachments to a Trello board

Block/Spam

Block a contact or mark a contact as Spam

Facebook Messenger

Send & Receive messages from your Facebook page