89% of customers stop doing business with a company as a result of poor customer care!
Takes a long time to get a new customer, only seconds to lose one. Isn't it about time you started taking more care of your customer questions?
Just connect your customer care Inbox to your sales and support emails or your facebook and twitter accounts and let your team manage and respond to your customer messages as a team.
It's customer care made for small business.
No more CC'ing or forwarding an email. Everyone in your team can view, reply and collaborate on messages from your customers.
When a message from your customer arrives into your Inbox, your team can view and take ownership of it - Any replies will be visible to all members of your team so knowledge is shared with every team member.
Customers are changing and need to contact you using other channels. Our Inbox supports email, facebook and twitter direct messages straight to your team.
All your customer needs to do is send an email, or create a new facebook or twitter conversation and your team is instantly notified.
Use our helpdesk option to assign messages to other team members. Now you can track and manage all your customer questions and your team can reply, share , add notes and lots more. When you're finished you mark it as complete but we keep it archived just in case you need to get it back.